Privacy Policy

KaNie Transport LLC

Effective Date: January 1, 2026
Company Name: KaNie Transport LLC
Service Area: Metro Atlanta, Georgia and surrounding areas
Contact Email: info@kanietransportllc.com
Phone: 470-977-0443
Website: www.kanietransportllc.com

1. Introduction

KaNie Transport LLC respects your privacy and is committed to protecting personal information collected through our website, service request forms, phone communications, email communications, scheduling tools, and related business operations.

This Privacy Policy explains what information we may collect, how we may use it, how we may share it, and the choices available to you.

Consumer privacy and data security are regulated by several federal and state authorities. The Federal Trade Commission provides business guidance on privacy and security, and Georgia’s Consumer Protection Division addresses unfair or deceptive business practices affecting consumers.

2. Information We May Collect

KaNie Transport LLC may collect the following types of information:

Personal Identification Information:
Name, phone number, email address, mailing address, pickup address, drop-off address, emergency contact information, and other contact details.

Transportation and Scheduling Information:
Appointment times, requested pickup times, destination information, mobility needs, recurring transportation requests, trip history, and service preferences.

Health-Related or Transportation Support Information:
Information voluntarily provided to help us safely provide transportation, such as wheelchair needs, mobility limitations, caregiver instructions, facility information, or other transportation-related support needs.

Payment and Billing Information:
Billing details, payment confirmation information, insurance or payer information when applicable, and transaction records. KaNie Transport LLC should avoid storing full payment card details unless using a secure, compliant payment processor.

Website and Technical Information:
IP address, browser type, device information, pages visited, referral source, cookies, analytics data, and general website usage information.

3. How We Use Information

KaNie Transport LLC may use collected information to:

Provide, schedule, confirm, and manage transportation services
Communicate with clients, caregivers, facilities, payers, or authorized representatives
Process payments, billing, invoices, and service records
Confirm pickup and drop-off details
Improve website functionality and customer service
Respond to inquiries, complaints, or service requests
Maintain business, compliance, safety, and operational records
Prevent fraud, misuse, unauthorized access, or unsafe activity
Comply with applicable legal, regulatory, insurance, or contractual obligations

4. Health Information and HIPAA Considerations

KaNie Transport LLC may receive health-related information when it is necessary to arrange or provide transportation. Depending on the company’s relationship with healthcare providers, facilities, insurers, Medicaid brokers, or other covered entities, KaNie Transport LLC may be required to comply with HIPAA or enter into a Business Associate Agreement.

The U.S. Department of Health and Human Services explains that a business associate may receive protected health information from a covered provider or health plan only with satisfactory assurances that the information will be used for authorized purposes and safeguarded from misuse.

Where applicable, KaNie Transport LLC will use reasonable administrative, physical, and technical safeguards to protect health-related information. HHS states that the HIPAA Security Rule establishes safeguards for electronic protected health information maintained or transmitted by regulated entities.

5. How We Share Information

KaNie Transport LLC may share information only as reasonably necessary, including with:

Drivers, dispatchers, employees, contractors, or service personnel involved in transportation
Healthcare facilities, care coordinators, caregivers, or authorized representatives
Insurance companies, Medicaid transportation brokers, payers, or billing partners when applicable
Payment processors and financial institutions
Technology providers, website hosts, scheduling platforms, email providers, and business support vendors
Legal, regulatory, law enforcement, or government authorities when required by law
Insurance carriers, attorneys, auditors, or compliance professionals when necessary to protect business or legal interests

KaNie Transport LLC does not sell personal information to third parties.

6. Cookies and Website Analytics

Our website may use cookies, analytics tools, tracking technologies, or similar tools to improve website performance, understand visitor activity, and enhance user experience. Users may disable cookies through their browser settings, although some website features may not function properly.

7. Data Security

KaNie Transport LLC uses reasonable safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email system, electronic transmission, or digital storage method is completely secure.

The FTC has emphasized that when companies make promises to safeguard personal information, they must live up to those promises and avoid misleading consumers about privacy or security practices.

8. Data Retention

KaNie Transport LLC may retain personal information for as long as necessary to provide services, complete transactions, maintain business records, comply with legal or contractual obligations, resolve disputes, enforce agreements, and satisfy insurance, tax, accounting, or regulatory requirements.

9. Children’s Privacy

KaNie Transport LLC does not knowingly collect personal information from children under the age of 13 through its website without appropriate parental, guardian, or authorized representative consent. If we learn that information has been collected from a child without proper authorization, we will take reasonable steps to delete it.

10. Your Privacy Choices

Depending on applicable law and the nature of your relationship with KaNie Transport LLC, you may request to:

Update or correct your personal information
Ask questions about how your information is used
Request that certain communications stop
Request deletion of certain information, subject to legal, billing, insurance, safety, or recordkeeping requirements
Limit optional marketing communications

To make a privacy request, please contact KaNie Transport LLC using the contact information below.

11. Email, Text, and Phone Communications

By submitting your contact information, you authorize KaNie Transport LLC to contact you by phone, text message, email, or other communication methods regarding transportation requests, scheduling, confirmations, cancellations, billing, customer service, and related business matters.

Standard messaging and data rates may apply. You may request to stop receiving non-essential promotional messages at any time.

12. Third-Party Websites and Services

Our website may link to third-party websites or use third-party tools such as payment processors, scheduling platforms, map services, analytics tools, or communication systems. KaNie Transport LLC is not responsible for the privacy practices, security, policies, or content of third-party websites or platforms.

13. Changes to This Privacy Policy

KaNie Transport LLC may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. If major changes are made to how personal information is collected, used, or shared, KaNie Transport LLC will make reasonable efforts to provide appropriate notice.

14. Contact Information

For questions about this Privacy Policy or to submit a privacy request, please contact:

KaNie Transport LLC
Email: info@kanietransportllc.com
Phone: 470-977-0443